At 11 Bola, your privacy is our priority. This Privacy Policy transparently outlines how we collect, use, store, and protect your personal information as a member of our Sports Betting platform.
Six core principles underpinning the protection of your personal data at 11 Bola
11 Bola ("we", "platform") take our responsibility to protect the privacy of every member using services on 11bola.wine. This Privacy Policy clearly and transparently describes how we collect, process, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
When you register an account, make a deposit via Touch 'n Go eWallet or DuitNow, or simply browse the platform 11 Bola, you are giving your consent to the privacy practices described in this document. We encourage you to read this Privacy Policy carefully before using any of our services.
If you have any privacy-related enquiries, please contact our Data Protection Officer at support@11bola.wine at any time.
To provide a safe and effective Sports Betting service, 11 Bola collects the following categories of data:
All deposit and withdrawal transactions made via methods such as FPX (Maybank2u, CIMB Clicks), DuitNow, and eWallets are recorded, including the amount (in RM), date, time, and payment method. These records are retained for anti-money laundering (AML) compliance and financial audit purposes.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | Age Verification & KYC |
| Contact | Phone number, email address | Account communications & support |
| Financial | Bank account number, eWallet | Deposit & Withdrawal Processing |
| Usage | Betting history, session logs | Security & service improvement |
| Technical | IP address, device type | Fraud prevention & security |
11 Bola uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
With your consent, 11 Bola may send you promotional information, exclusive bonus offers, and Sports Betting-related updates. You may withdraw this consent at any time by clicking the "unsubscribe" link in any email or by contacting our support team.
11 Bola does not sell or rent your personal data to any third party for marketing purposes. However, data may be shared in the following limited circumstances:
We share necessary data with trusted service providers to enable platform operations, including:
All third-party providers are required to sign data processing agreements that prohibit them from using your data for any purpose other than fulfilling their obligations to 11 Bola.
Personal data may be disclosed to the relevant authorities when required under Malaysian law, including the Malaysian Communications and Multimedia Commission (MCMC), Bank Negara Malaysia, or law enforcement agencies in cases involving financial crime investigations.
Platform 11 Bola uses cookies and similar tracking technologies to enhance your experience and keep your account secure. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the platform 11 Bola and you may experience difficulties logging in or placing bets smoothly.
11 Bola implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
11 Bola does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy or as required by Malaysian law.
| Data Type | Retention Period | Basis |
|---|---|---|
| Active account data | Throughout the active account period | Service requirements |
| Financial transaction records | 7 years after transaction | Legal requirements (AML/PDPA) |
| Security & access logs | 2 years | Fraud Prevention |
| KYC data (identification documents) | 5 years after account closure | Compliance requirements |
| Marketing data (with consent) | Until consent is withdrawn | User consent |
| Analytics cookie data | 13 months | Service improvement |
When data is no longer needed and there is no legal obligation to retain it, 11 Bola will securely delete or destroy that data using irreversible methods.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by 11 Bola:
To exercise any of the above rights, please contact our Data Protection Officer at support@11bola.wine stating the right you wish to exercise and your identity verification details.
Platform 11 Bola is a Sports Betting service that not intended for individuals under the age of 18. We do not knowingly collect personal data from children or individuals under the age of 18.
Should we discover that personal data belonging to a minor has been collected without our knowledge, that data will be deleted immediately and the account in question will be closed. Parents or guardians who believe their child may have registered an account at 11 Bola are urged to contact us immediately at support@11bola.wine.
11 Bola reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform technology developments.
Any material changes to this Privacy Policy will be communicated to you via:
Continued use of the platform 11 Bola after the effective date of the changes will be considered as your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.
For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data at 11 Bola, please contact our Data Protection Officer:
We are committed to handling every privacy request with the utmost seriousness and professionalism. The support team at 11 Bola fluent in Bahasa Melayu and ready to help you understand your privacy rights.
Your privacy is fully protected. Register for free today and enjoy safe, transparent, and responsible Sports Betting in Malaysia alongside more than 500,000 of our members.