11 Bola Terms & Conditions –
Malaysia Betting Platform Rules

01Introduction & Acceptance of Terms

Welcome to 11 Bola – Malaysia's leading sports betting platform, accessible at 11bola.wine. These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and 11 Bola ("Platform", "We", "Us").

By registering an account, making a deposit, or using any of the services on the platform 11 Bola, you hereby agree to be fully bound by all provisions set out in these Terms & Conditions. If you do not agree with any part of this document, please discontinue use of the platform.

Platform 11 Bola operates as an online sports betting entertainment service. All betting activity on this platform is for entertainment purposes only and is subject to applicable laws and regulations.

02Member Eligibility

To register and use the services of 11 Bola, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration — this is an absolute requirement that cannot be waived.
• Is located in a jurisdiction where online betting activities are not expressly prohibited under the local laws applicable to you.
• Never been banned or suspended from the platform 11 Bola previously for any reason.
• Not acting in the capacity of an agent, proxy, or representative of any other individual or entity while using the platform.
• Register under your own name and not on behalf of another person.
• Has full legal capacity to enter into this binding agreement.

03Registration & Account Management

3.1 Registration Process

Account registration 11 Bola is free and can be completed in under 2 minutes via the registration form at /register. You are required to provide accurate, complete, and up-to-date information during registration, including your full name, phone number, date of birth, and an active email address.

3.2 One Account Per User

Each individual is only permitted to hold one active account on the platform 11 Bola at any time. Registering multiple accounts is strictly prohibited, regardless of whether those accounts use different or identical information.

3.3 Account Security

You are solely responsible for keeping your password and account login credentials confidential. 11 Bola your account. Please enable two-factor authentication (2FA) for an added layer of security. If you suspect your account has been compromised or accessed without authorisation, contact our support team immediately via live chat or email at support@11bola.wine.

3.4 Updating Your Information

You are responsible for ensuring that the personal information in 11 Bola is always accurate and up to date. Inaccurate or outdated information may cause delays in withdrawal processing or identity verification.

04Deposits & Withdrawals

4.1 Deposit Methods

Platform 11 Bola accepts deposits via the following local Malaysian payment methods only:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow (instant transfer 24/7)
• Online Banking (FPX): Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, RHB Now, AmOnline

4.2 Withdrawal Process

Withdrawals from your account 11 Bola processed via the same payment method used for the deposit. Processing times are as follows:

• Touch 'n Go eWallet / GrabPay / Boost / ShopeePay: 10–15 minutes
• DuitNow: 15–30 minutes
• FPX / Online Banking: 30 minutes to 2 hours

4.3 Withdrawal Terms

Withdrawals are subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Your account must be verified (KYC completed) before your first withdrawal can be processed.
• Any bonus received must meet the specified rollover requirements before the relevant balance is eligible for withdrawal.
• Withdrawals may only be made to a bank account or eWallet registered under the same member's name. Transfers to third-party accounts are not permitted.
• 11 Bola reserves the right to request additional verification documents (e.g., a copy of your IC, bank statement) before approving withdrawals exceeding RM10,000 within 24 hours.

05Betting Rules

5.1 Bet Types

Platform 11 Bola offers a wide range of Sports Betting options including pre-match, live (in-play), and accumulator betting across the following sports: football (Malaysia Super League, EPL, La Liga, Champions League), badminton (BWF World Tour, Thomas Cup), cricket (ICC T20 World Cup, IPL), esports (MPL Malaysia, PUBG Mobile), tennis, and more.

5.2 Bet Cancellation & Modification

Confirmed bets cannot be cancelled or amended by members. All bets are final once confirmation is received from the system. However, 11 Bola reserves the right to void or review bets under the following circumstances:

• The displayed odds contain an obvious technical error or clearly incorrect price feed.
• The match is postponed, cancelled, or not completed within 48 hours of the scheduled time.
• There is evidence of fraud, match-fixing, or the use of insider information.
• The official match result is overturned by the relevant sports governing body.

5.3 Live Betting (In-Play)

Live betting at 11 Bola allows you to place bets while a match is in progress, with odds updated every 30 seconds. All live bets are subject to "bet acceptance" by the system — if odds change significantly during the submission of your bet, you will be notified and given the option to accept or decline the new odds.

5.4 Betting Limits

Minimum and maximum bet limits vary by sport and market. The minimum limit is typically RM2 while the maximum limit can reach RM50,000 per bet for major markets such as the EPL and Champions League, subject to your VIP account level.

06Bonuses & Promotions

6.1 New Member Welcome Bonus

New members 11 Bola are eligible to receive a 100% welcome bonus of up to RM388 for your first deposit. This bonus is subject to a 10x rollover requirement on the total deposit plus bonus amount before any withdrawal is permitted. The rollover must be completed within 30 days from the date the bonus is credited.

6.2 Weekly Cashback

Active members are eligible for a weekly cashback of 8% on net losses over a 7-day period. Cashback is credited every Monday before noon with no rollover requirement — withdrawable immediately with no additional conditions.

6.3 General Bonus Terms

• Each member is eligible to claim the welcome bonus once only, for the lifetime of their account.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• 11 Bola reserves the right to modify, suspend, or cancel any promotion at any time with 24 hours' notice.
• Any attempt to abuse bonuses (e.g., arbitrage betting across multiple accounts) will result in bonus forfeiture and account closure.
• Bonuses are valid for sports betting and games specified in the relevant promotion terms only.

07Prohibited User Conduct

Use of the platform 11 Bola must at all times comply with the conduct guidelines set out herein. The following activities are strictly prohibited and may result in disciplinary action:

• Registering multiple accounts in order to claim bonuses or promotions more than once.
• Using automation software, bots, or scripts to place bets systematically.
• Engaging in systematic arbitrage betting to manipulate the odds system.
• Using insider information or non-public information that may influence match outcomes.
• Sharing your account with another person or allowing others to access your account.
• Engaging in any form of fraud, document forgery, or providing false information during registration.
• Disrupting or compromising the security of the platform's systems and infrastructure 11 Bola.
• Using payment methods that do not belong to you or that were obtained unlawfully.

08Account Suspension & Closure

8.1 Actions by 11 Bola

11 Bola reserves the right to suspend, restrict, or close any member's account without prior notice if there is evidence or reasonable suspicion of activity that violates these Terms & Conditions. In such cases, all account balances will be frozen pending the outcome of the investigation.

8.2 Account Closure by Member

You have the right to close your account 11 Bola at any time by contacting our support team. All valid balances will be returned to the original payment method within 3–5 business days after the request is approved, subject to identity verification and rollover requirements having been met.

8.3 Self-Exclusion

As part of our commitment to responsible gambling, members may request a temporary self-exclusion (1 week to 6 months) or a permanent exclusion from the platform. Self-exclusion requests must be submitted via live chat and will be enforced within 24 hours.

09Liability Limits & Disclaimer

Platform 11 Bola provided on an "as-is" basis. While we strive to keep the platform running without interruption at all times, we cannot guarantee that the service will always be free from technical issues, errors, or downtime.

• 11 Bola is not liable for any financial losses arising from a user's betting decisions.
• We are not liable for service disruptions caused by factors beyond our control, such as internet infrastructure failures, natural disasters, or government directives.
• Any damages arising from the use of or inability to use the platform are the sole responsibility of the user.
• Liability claims against 11 Bola is capped at your total net deposit amount over the 12 months prior to the claim.

10Changes to Terms & Conditions

11 Bola reserves the right to amend, update, or improve these Terms & Conditions at any time in response to business, legal, or operational requirements. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the platform 11 Bola after the effective date of the changes will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the effective date.

11Contact Us

If you have any questions, concerns, or complaints regarding the Terms & Conditions 11 Bola, please contact our support team through the following channels:

• Email: support@11bola.wine
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
• Response Time: Enquiries are typically answered in under 5 minutes via live chat

Support team 11 Bola fluent in Bahasa Melayu and ready to assist you with any account, betting, payment, or compliance enquiries.

For formal complaints requiring investigation, please submit full details via email and we will respond within 2 business days.